You’ve likely worked for bosses or managers who just don’t understand. I’m not talking about the inability to sympathize. I’m talking about a literal inability to understand the job they hired you to do because they haven’t done it themselves.
Mostly that’s due to someone inheriting their position through a variety of different means.
There are very few situations where I find this acceptable. Let me explain why.
My wife and I have differing Christmas tree styles we prefer in our living room each year. She thinks the bigger and fuller the tree the better. I prefer the smaller ones because there’s less mess and less decorating. She likes it to be chuck-full and overflowing with white lights and ornaments that date back to 30+ years. With her style, you have to wonder if there’s a tree anywhere underneath the decorations. As far me, bring out a strand of those big, bulky colored lights recycled from the 90’s, wrap them around once, plug ’em in, and wash the sap off your hands before you pour yourself some egg nog.
Everyone has different Christmas tree styles.
So let’s say companies are like Christmas trees. Someone who starts at the bottom and works their way up to the top is going to have a pretty good idea about what kind of Christmas tree they’re on. They’ll figure out that the red globes go on every third branch, the faded framed family portraits are hidden toward the back of the tree, and the higher up they climb they’ll find the ornaments becoming a little more fragile to remain out of reach of kids and dogs.
But someone who’s just thrown in at the top is not going to have as clear of an idea as to what kind of tree he or she is working with, because we’re all fixated on the star at the top. People don’t look down from the branch they’re on. We all only look up.
Bosses and managers need experience and an intimate knowledge of the company they’re managing. If you’re the manager or director of a call center and you’ve never been put through the fire of call after call of angry customers, you have no business managing people that go through it day after day.
If you’ve never struggled as a middle-class working American, I wish you’d think twice before running for president. Because how can you have a clear understanding of the plight of the common American people?
You see, as you climb the tree, you’re collecting broken ornaments, finding burnt lightbulbs, and noting bare branches. You’re building up a knowledge base of issues within the company that need to be resolved in order for synergy to exist.
My father owns a framing company out in California. Even though he owns the company, I’ve always admired that he himself can pick up a hammer and put in a day’s worth of hard work under the blistering sun.
It’s for this exact reason that as I build my publishing company from the ground up, I am putting myself through the fire. I have two manuscripts written that I’ve submitted to my partner Lynn. Through the editing structure we’re building, I’ve had to revise one and put the other on the back burner to be completely redone.
That way, when I come to one of our authors and point out problems in their manuscript, I can sincerely say, “I understand how frustrating this is … but trust me, it’s going to be a better book in the end.”
There are a myriad of reasons why it’s important for owners and managers to climb up the Christmas tree from the ground up. And to be honest, if Endever succeeds, I’m not going to just hang out at the top becoming best buds with the angel and hibernate in the safety of my secluded office. I’ll keep writing and pushing myself.
That way, if the style of the tree changes from white lights to colored lights, I’ll be ready to get my hands dirty and pitch in. After all, it’s my company, right? A guy should take pride in his possessions.